FAQs

I have Pet Insurance, how does this work?

2022-08-07T02:20:44+10:00

Please have your claim form printed and ready, and an attending vet will fill in and sign the document for you. Alternatively, you can submit your claim online and when the Pet insurance company requests a copy of the invoice or history, we promptly email them the requested documents so it is efficient and you

I have Pet Insurance, how does this work?2022-08-07T02:20:44+10:00

How long is a standard consultation?

2023-07-03T01:30:58+10:00

We allocate 30-60mins per visit (unlike the standard 15-20mins consult times most clinics allocate) so we are not rushed and we can take time to get to know your pet.

How long is a standard consultation?2023-07-03T01:30:58+10:00

What ETA windows do you offer?

2023-07-03T01:31:51+10:00

Generally we offer our clients either morning (9-12pm) or an afternoon (1-4pm) appointment window for the day. We do understand however that people have busy schedules so if you have plans such as needing to pick up your kids in the afternoon, please don’t hesitate to let us know and we will do our best

What ETA windows do you offer?2023-07-03T01:31:51+10:00
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